Delivery & Handling
HOW IS DELIVERY / SHIPPING CALCULATED?
Cost is determined at checkout by parcel weight and location.
HOW LONG WILL IT TAKE FOR MY GOODS TO BE DISPATCHED?
Anayah London guarantees that orders are processed within 24 hours of being placed, or less depending on your order. During peak period/event promotions (as advertised on Website). Delivery within the UK generally takes between 2 and 5 working days.
CAN I DELIVER TO A PO BOX?
Unfortunately, no – to ensure the quality and protection of your Product(s) we only deliver via professional courier services to a nominated street or office address during business hours.
WHAT IF I SUPPLY THE WRONG ADDRESS?
Please be extremely careful in providing us with the correct address details (no PO Boxes accepted) when placing your order. If you provide us with the incorrect address and we deliver your product as per your instructions, we take no responsibility for any errors.
CAN I REQUEST A DELIVERY TIME?
While we will do our best to meet your individual order requests, we cannot guarantee a day and delivery time as we use third party delivery & courier services. For courier deliveries, we will however always make the company aware of your request and feel certain that if it can be facilitated it will be.
WHAT IF THE RECIPIENT ISN’T HOME?
Delivery will take place during normal business hours. If there is no one available to accept delivery, our Courier will leave your parcel in the secure position as advised on your delivery instructions, or leave a calling card to arrange re-delivery.
CAN I SHIP OVERSEAS?
Yes, however please note that you are responsible for overseas customs charges and other local taxes. VAT will not be charged.