Returns & Exchanges
If you are not entirely satisfied with your purchase, we're here to help. Our contact email is firstname.lastname@example.org.
You have 14 calendar days to return or exchange an item from the date you received it. If 14 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition with all original tags attached and be returned in the original packaging. Items must not be worn, altered or washed. The obligation for return does not apply when any of the tags have been removed or damaged. Your item will require the receipt or proof of purchase.
We also do not accept products that are intimate or sanitary goods, such as swimwear or underwear which cannot be returned.
Additional non-returnable items:
Some health and personal care items
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Please contact us if you have any questions on how to return your item to us at email@example.com.
Please Note: Shipping and handling charges are not refundable. Packages that arrive cash on delivery may be denied, or the cash on delivery amount may be deducted from your return.
Please return your product to:
695 Lordship Lane
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to the return address listed above. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Returns & Exchanges that do not meet our policy will not be accepted and will be sent back to the customer.
If your product is faulty, please follow the same procedure for returns. Goods are considered faulty if they are received in a damaged condition where a manufacturing fault has occurred. Items that are damaged as a result of normal wear and tear will not be considered as faulty and in this event will be returned back to the customer with no refund issued. You may wish to exchange your faulty goods or request a repair, in this instance please contact us at email@example.com.